FAQs about Orders and Deliveries and the COVID-19 virus

We are giving priority to essential items that our customers need the most.
You may experience shipping delays. Learn more on our COVID-19 page

Chicpallette operations continue but delivery times may be longer than usual.

1. Can I place an order? Will Chicpallette deliver the package?

Yes, Chicpallette's activities are currently continuing. However, delivery times may be longer than usual .You can find updated delivery times on the product detail page for each item.

2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from Your Orders on chicpallette.com store shopping . You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

3. Why are some, Prime and Non-prime, items taking longer to ship?

As COVID-19 has spread, we have seen an increase in people shopping online. This has resulted in some of our delivery promises being longer than usual.

4. Can I still make returns?

Yes. We are still processing returns. To start a return and learn more about returns, please visit Online Returns Center.